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CDW Account Manager Associate - Education in Chicago, Illinois

An Account Manager Associate provides operational and customer facing support to a qualified Account Manager or team of Account Managers. This position reports directly to a Sales Manager.

Key Areas of Responsibility

The Account Manager Associate will be responsible for duties such as the following:

  • Drive client business with a focus on Core product offerings

  • Manage renewal business for software and support agreements

  • Strengthen manufacturer relationships thru pipeline, monthly cadence, outreach

  • Uncover ways to make existing business more profitable (bids, warranties, etc.)

  • Enter quotes and orders as needed

  • Manage purchase/procurement, preorders, bids, order release, etc.

  • Drive Ecommerce efficiencies with all clients

  • Run extranet walk-throughs with new contacts and existing contacts where necessary

  • Interact directly with customers to provide quotes, order status updates, or other requests

  • Schedule/coordinate hardware staging/deployment with services

  • Manage customer contract pricing (VIR and Cost Plus) and periodic reporting requirements

  • Prospect new contacts on accounts

  • Special projects upon request


Minimum Qualifications

  • 2 years sales or sales operations experience

Other Required Qualifications

  • Ability to build relationships with internal and external customers

  • Strong verbal and written communication skills

  • Strong problem solving and multitasking abilities

  • Strong organizational skills

Preferred Qualifications

  • Associates or Bachelor’s Degree

  • Sales Account Manager experience

  • Relevant segment or customer knowledge

  • Knowledge of SPS

  • Knowledge of Backbone departments, responsibilities and processes

Account Manager Associate - Education

* Chicago, IL *