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CDW Services Engagement Supervisor - Service Operations in Chicago, Illinois

The Engagement Supervisor provides a strategic partnership with assigned services management by operating their daily services business with precision and urgency. The incumbent in this role has a high degree of resourcefulness, is an excellent communicator, thrives in a fast paced and dynamic environment, and is process driven but flexible in approach.

Key Areas of Responsibility

  • Enable all aspects of Services by acting as a liaison between Services departments, Sales departments, CDW clients and our Trusted Partner Network in support of service delivery

  • Inspect and report on Sales pipeline in support of services forecast and resource fulfillment

  • Assist in Statement of Work review process to ensure compliance with CDW's standards

  • Sign and execute Statement of Work contracts for select projects

  • Provide full life-cycle Engagement Management for select customers and partners

  • Ensure all available revenue recognition is processed timely and accurately

  • Act as point of escalation to assist and/or resolve customer, sales or partner satisfaction issues

Responsibilities

  • Provide timely and accurate system approvals

  • Initiate and approve financial documents for assigned customers or partners (invoices, credit memos, etc.)

  • Participate in tool and process improvement projects as requested

  • Communicate Services engagement methodology and other best practices to coworkers and partners as needed

  • Ensure that best practices are incorporated and shared

  • Support Services Operations vision, goals and strategies

  • Contribute to Services Operations team meetings and best practices

Qualifications

Minimum Qualifications

  • Bachelor’s degree or equivalent experience required

  • 5 years’ relevant professional experience or 3 years CDW experience

Other Required Qualifications

  • Provide forward thinking leadership at all times

  • Excellent written and verbal communication skills

  • Ability to excel in a dynamic and fast paced environment

  • Influential with others, tailoring communication to the needs of the target audience

Preferred Qualifications

  • Experience with Professional Services Automation tools

  • Experience implementing process improvement projects

Services Engagement Supervisor - Service Operations

* Chicago, IL *

19002031

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