The Service Validation Analyst role leads business and functional requirements gathering activities, business solution design and solution evaluation. Specific focus will be placed on the development and release of new service offerings. This role also designs, documents, measures and optimizes key business processes. This Service Validation Analyst is guided by project management methodology in development of requirement specifications for organizational projects.
Key Areas of Responsibility
Ensure deployed service offering releases and the resulting services meet customer expectations.
Ensure that new or changes services match their design specifications and will meet the needs of the business.
Plan and implement a structured validation and test process that provides objective evidence that the new or changed service will support business and stakeholder requirements.
Perform Service Acceptance Testing to verify new services are operationally ready to be activated.
Collaborate with stakeholders to clarify project requirements and business objectives and acquire commitments.
Decompose business problems quickly and work with the project team to determine the root cause and provide solution alternatives.
Document tests and quality assurance measures applied during the development of new service offerings.
Quality assure service offering releases, their constituent service components, and the resultant services.
Confirm that the customer and stakeholder requirements for the new or changed service are correctly defined and remedy any errors or variances early in the service lifecycle.
Derive a detailed understanding of the stated business problem and objectives and work with the stakeholder and technical team toward resolution to achieve the objectives.
Serve as a conduit/broker for cross-functional collaboration & knowledge sharing.
Build credibility and trust across stakeholder groups.
Gather and prepare supporting analysis and design documentation from a business perspective.
Assist with alignment of project objectives and solutions to organizational business strategies and objectives.
Develop strong internal relationships with key stakeholders and subject-matter experts across the organization.
Additional IT Specific Responsibilities
Serve as an active contributor to company-shared knowledge repositories (wikis, blogs, sharepoint, intranet, etc.).
Mentor and educate IT and business colleagues about business analysis discipline and requirements phase within development lifecycle.
Maintain an understanding of innovative IT product capabilities, marketplace and business opportunities.
Bachelor’s degree in Business or an IT related field.
2 years experience in identifying and documenting business needs and specifications utilizing business analysis and system design techniques.
Other Required Qualifications
Demonstrated work experience in process definition including facilitation, process documentation, change control, and process improvement.
Successful track record of facilitating and leading meetings, tailoring messages to the given audience.
Experience in evaluating information, identifying and evaluating risks and opportunities, while possessing creative problem solving skills with an understanding of business concepts and models.
Proven elicitation and facilitation skills of project and system requirements.
Demonstrated negotiation and persuasion skills, with the ability to enable win-win resolutions.
Excellent written and verbal and communication skills with the ability to effectively interact with all stakeholders
History of balancing multiple priorities simultaneously with the ability to adapt to the changing needs of the business while meeting deadlines.
Critical attention to detail and solid creative problem solving skills.
Previous work as experience in a business analyst or service validation capacity.
Masters degree in Business or Advanced Information Technologies.
Industry Certifications (PMP, CBAP, Six Sigma).
Strong conflict resolution skills.
Demonstrated influence without authority.
History in teaching or mentoring professionals.
Business Analyst, Managed Services – Service Validation