CDW Senior Manager – Application Development and Automation in Vernon Hills, Illinois

In this role, you will be responsible for all application development and automation activities for our Managed Services organization. Specifically, this role will:

  • Support, operate and extend the capabilities of the Managed Services application toolset

  • Build automation for Managed Services organization to improve and automate processes, and reduce cost

  • Build automation for CDW’s larger services organization as needed

  • Build and support a capability to provide DevOps support for Managed Services hybrid-cloud customers

  • Be an active leader in extending our services capabilities tied to automation and orchestration throughout the CDW services organization

Key Areas of Responsibility

Customer Satisfaction:

  • Understand customer environments and business needs via customer interaction and partnering with the customer success organization

  • Meet periodically with customers through sales opportunities, quarterly reviews, and especially during support issues

  • Track, monitor and report Customer Satisfaction Performance Measures, including Customer Satisfaction Surveys.

Leadership and management:

  • Lead the transformation of our organization to a full DevOps mindset

  • Attract and retain staff to support the business needs

  • Building and motivating effective teams

  • Delegating responsibilities to appropriate team members

  • Performance management:

  • Consistent feedback, both positive and negative

  • Assessment, both subjective and objective

  • Coaching/mentoring

  • Individual Development Planning (career path, improvement opportunities, training)

  • Work closely with peers to achieve company, department and personal goals

  • Willing to take calculated risks to meet customer needs and department goals.

Process Management:

  • Deliver Operational Framework and Standard Operating Procedures to staff and ensure adherence through Quality Assurance process.

  • Review Operational Framework and Standard Operating Procedures on an on-going basis to identify process and organizational structure gaps.

  • Continuous Service Improvement utilizing using key metrics

Communication:

  • Regular staff interaction, both written and face-to-face.

  • Customer interaction, both written and face-to-face.

  • Work collaboratively with other groups and managers to successfully manage customer's expectations and environments.

Financial:

  • Manage operational costs

  • Plan and budget

  • Negotiate/purchase hardware/software when appropriate

Other Responsibilities

  • Develop strong internal relationships with key stakeholders and subject-matter experts across the organization

Qualifications

Minimum Qualifications

  • Bachelor’s degree in an IT related field or Business

  • 7 years’ experience in IT Service Industry

  • Three (3) years leadership experience

  • Three (3) years technical experience in development

Other Required Qualifications

  • Five (5) years’ experience with automation and orchestration in AWS or Azure in either a large IT organization or with a Managed Services provider

  • Three (3) years leadership experience

  • Three (3) years technical experience in development

  • Application Modernization experience

  • Experience with large multi-cloud migration projects

  • Experience with infrastructure management and orchestration tools (Ansible, Docker, Kubernetes)

  • Experience with CD tools (Jenkins, Spinnaker)

  • Experience with configuration management tools such as Ansible, Chef, or Puppet

  • ITIL Foundation certification

  • Excellent written and verbal communication skills

  • Creative problem-solving ability

  • Strong attention to detail

Preferred Qualifications

  • Advanced ITIL certification(s)

  • Process engineering and optimization experience

  • Professional Consulting Experience

Senior Manager – Application Development and Automation


Vernon Hills, IL

18001861-OTHLOC-200000006